Returns

We want you to shop with confidence. If you need to return a product from outside Spain, here is how to do it easily.

1. Return period

You have 30 calendar days from the date you receive your order to request a return.

2. Conditions for accepting a return

The product must:

• Be unused
• Be in perfect condition
• Include its original packaging and/or box
• Show no signs of use, washing or handling

Products must be sent properly packed in a single package.

The product must be wrapped so that the return label can be attached.
The label cannot be placed directly on the product or its original box.

If the product, its packaging or the box is not in proper condition, Indigo Sports may issue a partial refund.

3. Products not eligible for return

• Personal use or direct-contact products including socks, toe protectors and briefs, among others.

4. Return process

To manage an international return, please use the following portal:

https://indigosportssl.returningtechnology.com

You must enter:

• Tracking number
• Postal code

The tracking number is not the order number.
It refers to the shipment tracking number provided by the courier.

Once completed:

• You will obtain the return label.
• You must drop off the package at the selected drop-off point.

The return must be sent in a single package.

5. Refunds

Refunds will be issued once the product has been received and inspected.

• Refunds are made using the same payment method used for the purchase.
• Estimated timeframe: 5–14 business days.

Exchanges

1. How to request an exchange

If you wish to exchange a product, you must:

• First complete a return following the process described above.
• Send an email to info@indigosports.es

Including:

• Order number
• Product you wish to return
• Product or size you would like as a replacement

Once the return has been received, we will arrange the replacement or shipment of the new product according to your request.

2. Conditions for accepting an exchange

• Product must be in perfect condition
• Must not have been used
• Must keep tags and original packaging
• Must show no signs of damage or wear