Indigo Sports, S.L. hereby provides information regarding its privacy policy as applied to personal data.

Who is responsible for processing your data?

The data controller is: Indigo Sports, S.L.
Tax ID: B02708014
Address: Avda. de Alacant, 64, 03760, Ondara, Alicante

What type of data do we process?

Depending on the products, services, or features you wish to access at any given time, we may need to process different types of data. In general, and depending on the case, such data may include:

• Your identification data (for example: your name, surname, language, the country from which you interact with us, contact details, etc.).

• Economic and transactional information (for example: payment or card details, information about your purchases, orders, returns, etc.).

• Connection, geolocation, and browsing data (for example, when interacting with us from a mobile device).

• Commercial information if you subscribe to our newsletter.

• Data regarding your tastes and preferences.

When we request that you fill in your personal data to provide access to certain web functionalities or services, some fields will be marked as mandatory, as we need them to provide the service or grant access to the requested functionality.

Please note that if you choose not to provide this data, you may be unable to complete your user registration or enjoy certain services or features.

For what purposes do we process your personal data?

Depending on how you interact with our website, we process your personal data for the following purposes:

1. For the development, performance, and execution of the Purchase Agreement

This purpose includes processing your data mainly to:

• Contact you regarding updates or informative communications related to the purchased products, including sending quality surveys about the supplied products.

• Manage payment for products you purchase, regardless of the payment method used.

• Activate the necessary mechanisms to prevent potential fraud against you and against us during the purchase process. If we consider that a transaction may be fraudulent, this could result in the blocking of the transaction.

• Manage possible returns after you have made a purchase and handle requests for information on product availability.

• Issue and make available tickets, invoices, and any other proof of payment for the purchases you have made on our Platform.

2. To address requests or inquiries submitted through the various channels available on our Platform

We only process personal data strictly necessary to manage or resolve your request or inquiry.

3. For marketing purposes

If you subscribe to our newsletter, your personal data will be used to periodically send the company’s newsletters.

You may unsubscribe from the newsletter at any time and at no cost by contacting Indigo Sports, S.L. at info@indigosports.es.

4. Usability and quality analysis to improve our services (Cookies)

If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, meaning to understand how users interact with the Platform and thereby introduce improvements. Occasionally, we may also conduct quality surveys to assess customer satisfaction and identify areas for improvement.

What is the legal basis for processing your data?

The legal basis enabling us to process your personal data depends on the purpose for which it is processed. Accordingly, different legal bases apply:

1. Development, performance, and execution of the purchase agreement

Processing your data is necessary for the execution of the purchase agreement that binds us. Such processing benefits all parties involved, especially you, as it allows us to implement measures to protect you from potential fraud attempts by third parties.

2. Customer Support

We have a legitimate interest in addressing the requests or inquiries you submit via our contact channels. This processing also benefits you, as it enables us to respond appropriately and resolve your questions.
When your inquiry concerns the management of product-related issues, processing is necessary for the execution of the purchase agreement.
When your inquiry relates to the exercise of your rights (outlined below) or complaints about our products or services, the legal basis is our compliance with legal obligations.

3. Marketing

The lawful basis for processing your data for marketing purposes is the consent you provide.
For example, when you agree to receive personalized information, authorize newsletter delivery, or accept the terms of a promotional activity.

To offer personalized information, we also have a legitimate interest in profiling based on the information we hold about you (browsing, preferences, purchase history) and the personal data you provide, such as age range or language. This benefits you by enhancing your user experience and providing information aligned with your interests.

4. Usability and quality analysis

We have a legitimate interest in analyzing Platform usability and user satisfaction, as such processing helps us improve user experience and the quality of our services.

How long will we retain your data?

Development, performance, and execution of the purchase agreement

We will process your data for as long as necessary to manage the purchase of products or services and subsequently for the legally required periods to comply with tax obligations.
In some cases, we will process certain data only until you decide otherwise, such as credit card information stored for future purchases.

Customer Support

We will process your data for as long as necessary to address your inquiry or request.

Marketing

We will process your data until you request removal or cancel your newsletter subscription.
If you participate in promotional activities, we will retain your data for six (6) months following the end of the activity.

Regardless of the retention period specific to each purpose, we will subsequently store your data securely for the period during which liabilities may arise from the processing, in accordance with current regulations. Once potential liabilities expire, we will delete your personal data.

Will we share your data with third parties?

To fulfil the purposes described in this Privacy Policy, it is necessary for us to grant access to your personal data to third parties that support us in the services we provide, including:

• Financial institutions

• Technology service providers

• Logistics, transportation, and delivery service providers and partners

What are your rights when you provide your data?

We commit to respecting the confidentiality of your personal data and ensuring the exercise of your rights.

You may exercise your rights at no cost by sending an email to our address, simply indicating the reason for your request and the right you wish to exercise.

If necessary to identify you, we may request a copy of a document proving your identity.

Regardless of the purpose or legal basis under which your data is processed, you have the right to:

• Request access to the personal data we hold about you.

• Request that we rectify the data we already hold. By providing your personal data, you guarantee that it is accurate and undertake to notify us of any changes.

• Request the deletion of your data when it is no longer necessary for the purposes for which it was collected, or when we no longer have a legitimate basis to process it.

• Request that we restrict the processing of your data, meaning that in certain cases you may request temporary suspension of processing or that we retain your data beyond the required period when needed.

• Withdraw your consent at any time when processing is based on consent.

• When processing is based on legitimate interest, you also have the right to object.

• Finally, you have the right to lodge a complaint with the relevant data protection authority, in particular the Spanish Data Protection Agency.

Changes to the Privacy Policy

We may update the information contained in this Privacy Policy when deemed appropriate. If we do so, we will notify you through various means on the Platform, or even via email when the change is significant to your privacy, so that you may review, assess, and, if applicable, object or unsubscribe from any service or feature.

Information about cookies

We use cookies and similar technologies to facilitate browsing on the Platform, understand how you interact with us, and, in certain cases, show you advertising based on your browsing habits. Please read our Cookie Policy for detailed information on the cookies and similar devices we use, their purpose, and other relevant details.